The only way to adjust the bathroom temperature was to adjust the temperature in the room. My bag is still missing and I will request (!) Sure we were free but that's no excuse. An apology is not good enough. We all played name that tune one afternoon at sea. My wife spoke to her about how she should be waiting for everyone before proceeding. The complaint has been investigated and resolved to the customers satisfaction. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. And finally we wanted a smaller ship than we had been going on in the past. Thank you for sharing your comments here, Spwest. Such a lot of lost opportunity for Viking down under. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: To break up the long Jan/Feb months we decided to see some new islands. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Viking Star is flagged in Norway and registered in Bergen. They were going to lease the Santa Cruz II. Once we got, I love the fact there is no one under the age of 18 on these ships. Three cheers for Viking. Desired outcome: Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. 4. Viking returned the full amount of the excursion to our onboard account by the next morning. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. All bar, beverage, wine and deck service tabs will automatically incur a 15%. You will have to look long and hard to find a. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. The Ship: Superb! The buffet was good. It was never clear why there was initial confusion about this. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. 2. Review of Viking Ocean Cruises and TripMate. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. 12/21- 12/28/2022 A drinks package at the original cost, when I first tried to book it. CC Help Jenn The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. A wonderful way to visit Carribean islands. We chose their Chasing Northern Lights sailing on the Viking Venus. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Manfredi's was okay, but not our favorite. Their ships always look new and are well maintained. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. We found this itinerary that checked both boxes! I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. The Best Way to Book an Ocean or River Cruise. It's been years since my husband & I have cruised in the Caribbean. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. The three stops in Brazil were somewhat disappointing, and especially Manaus. In the World Cafe, signs did not always match the food. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. LauraS My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. We paid for the trip and had trip insurance. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. They have dropped that itinerary. Wonderful ports, staff, with a few weaknesses thrown in. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Excursions were excellent and informative. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. The eventually dropped the whole itinerary. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. I thoroughly enjoyed the bars, bartenders, and servers in those areas. The ship was impeccably clean with a comforting decor. They of course know that we can't afford the stress and expense of fighting them in court. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. We then rebooked for Dec of 2022. Very disappointed as it was a cruise plus a pre package that we were excited about. The food was delicious and there were so many options to choose from with regards to the restaurants. The travel plan consists of two parts, A and B. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Excursions to Venice from Chioggia-what was your transportation from one city to the next? I thought something dreadful or dangerous must have happened. However, the cruise line has no control over sightings. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. It seemed cold and far from nautical. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Heated bathroom floor and towel rack had to be activated outside our stateroom. We lost. Both cover the West coast of Australia, plus Perth to Sydney. New Zealanders and Australians are cruise addicts, and would support cruises locally. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Hence, their motto, explore the world in comfort.. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. 2-5 Cruises Age 60s. This review was chosen algorithmically as the most valued customer feedback. Our room was immaculate and the attendants friendly and on top of their game. I was surprised by the decor. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. First was that we had been on Viking before and had had a very positive experience. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . Viking River Cruises has left an official reply on this complaint. Full payment is typically required within several weeks of booking. Refund or partial credit. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. The ship was impeccably clean with a comforting decor. Needed 2 days in Singapore, and only 1 in Jakarta. Account by the next was never clear why there was initial confusion about this answer your questions find. 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