Tide offers 24/7 in-app support but its phone support is not 24/7. “We adapted so quickly - we got the equipment to the agents and made sure everyone had everything they needed. | Read 18,441-18,460 Reviews out of 18,995. “Every day is different - you get to learn something new about the bank or how to help customers,” he says. Voice your opinion today and hear what 18994 customers have already said. Our social media community team is part of the marketing team and works with the customer service team. ... “We run a 365/24/7 contact centre across various channels including live chat on desktop and in-app live chat for mobile. To provide you with the full functionality of our website. Starling is a fintech … Please fill the form below and we’ll reach out … They cannot be disabled. We want to change banking for good. Do you agree with Starling Bank's TrustScore? How do I activate and differentiate the Connected card? Internet Banking. It focuses on current and business account products. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Starling Bank offers a full UK current account that can be opened and managed directly from the app. Business. “It could be three or four days before the money actually goes out of your account and then you’ll get another notification, but that doesn’t mean you’ve been charged twice,” she says. All rights reserved. From the Account menu, tap ‘Help’ and then ‘Get in Touch’. On average, calls are answered in 33 seconds and live-chat messages are responded to in 45 seconds. Voice your opinion today and hear what 18995 customers have already said. Terrible bank and service on live chat… Terrible bank and service on live chat and on phone and the staff can be insulting at times. Starling also offers groundbreaking B2B banking and payments services and a Marketplace providing access to third party financial services providers. Here are the numbers you need: Current accounts (Lines are open 24/7) UK: 0333 202 3330 … You can use the in-app live chat for queries and questions, or the Live Chat feature on their website. What should I do if my card is lost or stolen? Starling bank for the first few years would focus on funding and subsequent development with that money. You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. At Sterling Bank, our customers are our number one priority. There are no branches, so support is either via phone or a chat function in the app. We’re very open and transparent with our customers - I think that this allows customers to fully trust us and strengthens our relationship with them for the long term. We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. Follow our progress here. We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. Instead, he started job hunting and was among the first to apply for customer service at Starling’s Cardiff office. Allow anonymous usage statistics so we can analyse and improve our website. It aims to make banking easier and more customer-centric and make your finances accessible to you wherever you are. Sterling Bank Plc is a full service national commercial bank in Nigeria. Everyone brings different life experiences,” he says. It is vital that our customers can reach us at any time, day or night. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. Call or chat us. | Read 18,621-18,640 Reviews out of 18,994. These cookies are set by third parties. Being honest is a principle that I value in myself and I put that forward in how I coach my team in their responses.”, Apply for a Starling bank account in minutes and manage your money all from one app. Your money is covered up to £85,000 by the Financial Services Compensation Scheme. When you open an account with Starling Bank, you may be offered an overdraft subject to a full check with a Credit Reference Agency – this way we can help ensure that an overdraft is both affordable and manageable for your current situation. At the core of Starling - a branchless and app-based bank - is our 24/7 customer service team. There’s a huge help section on the Starling website and you can also find live chat and phone numbers in the app or over on Starling’s website. Sending a message to start a Live Chat through the Starling app or website; Calling the number on the back of your Starling card; Emailing help@starlingbank.com; Here’s how three people out of the hundreds that make up Starling customer service are working to help you. In this article, we outline the ways we’re here to support all our customers, both individuals and businesses. Download the app to apply for a Starling Bank account in minutes. It would receive its banking license in 2016 and in 2017 became the first bank to issue a mobile-only current account. These cookies are set by third parties. He studied Theatre and Performing Arts at the University of South Wales and recently considered going back into university to train as a midwife. The teams are usually based across our UK offices in Cardiff, Southampton and London. For limited companies and other registered businesses, Whether you’re self-employed or side-hustling, US dollar and euro bank accounts currently available for UK businesses, Accounting and bookkeeping for your business account, Built to give your business a cashflow boost, Fast and secure money transfers to bank accounts in 38 countries worldwide, Articles on money, plus the latest news on our products. Since its founding, it has received over £230m of funding. It was this attitude of challenging herself that led her to Starling, which she joined in November 2019. This style of banking would help pave … Starling Bank is registered in England and Wales as Starling Bank Limited (No. You’ll then have these options: Chat with us - start a live chat session Download the Starling Bank app from the Apple App Store or Google Play Store and follow the steps in-app to apply for an account in minutes.Alternatively, enter your mobile number in the box below and we’ll send you a text with a link to download the app. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Starling Bank is what’s called an online bank, possessing no physical branches (like Monzo) and was founded in 2014 by Anne Boden. Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. Starling is a digital bank for people seeking the opportunity to enjoy a healthy financial life – we’re a “free-from” bank. We didn’t leave our customers with limited time windows to contact us, we simply continued providing that Starling service.”. “It’s been a very steep learning curve. Digital bank Starling followed closely behind with 84 per cent of customers, while First Direct, HSBC’s internet-based retail banking division, boasted 83 per cent. Many of our agents work through the night to provide 24/7 support for customers. It was tough but it was also very rewarding,” she says. As of February 2020, Starling has more than 100,000 business banking customers. STARLING PORTRAIT SERIES IN PARTNERSHIP WITH STARLING BANK Starling is all about questioning old logic and disrupting the established order. He was accepted onto the course at Swansea University but couldn’t afford the fees. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. The teams are usually based across our UK offices in Cardiff, Southampton and London. No one was left behind and that’s what really brings a sense of pride in the job. We’re committed to being an inclusive workplace. You can speak to a human being - not a bot - any time of the day or night. Starling Bank (/ ˈ s t ɑːr l ɪ ŋ ˈ b æ ŋ k /) is a digital challenger bank based in the United Kingdom. But, their customer support teams are available 24/7. | Read 18,361-18,380 Reviews out of 18,994. Internet Banking. In the last few months, Team Starling has launched all sorts of new products to support our personal and business customers and to bring added value. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Do you agree with Starling Bank’s star rating? As an agent in our London office, he answers calls and replies to messages sent through the live chat function in the Starling app. His answer? We’ve got a banking licence and we can do everything other banks can, in the palm of your hand. Find out more about what essential and non-essential cookies are used and why. Find out more about what essential and non-essential cookies are used and why. YouTube. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Why is there a temporary payment limit on a new payee I have created? Alternative. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. Coronavirus Business Interruption Loan Scheme. They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. If you need any help, the support team is available 24/7 for a live chat. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Sterling Onepay (Internet banking) Corporate Internet Banking; Personal. Full free UK current … Emails to [email protected] are regularly monitored, with Starling claiming that they aim to respond within a two-hour window. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Do you agree with Starling Bank's TrustScore? 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. There are no Starling bank branches. Check out what 18,995 people have written so far, and share your own experience. They cannot be disabled. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. What should I do? To provide you with the full functionality of our website. His favourite thing about Starling customers? Do you agree with Starling Bank’s star rating? Do you agree with Starling Bank's TrustScore? We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. What is the Starling business account? With Starling, wherever you are in the world and whatever time it is, there’s always someone on the end of the phone doing their best to support you.”. Her advice for night-shift workers is to take vitamin D supplements to compensate for lack of natural sunlight, and multivitamins to support your immune system. YouTube. … Is Starling Bank safe? Interested in investing in Nigeria? Our Privacy Notice sets out how the personal data collected from you will be processed by us. One topic that often comes up for Tina is delayed payments, for example if the card reader was offline when you made the payment. Avoid at all costs MONZO are far better and would recommend them wholeheartedly. Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran … Do you agree with Starling Bank’s star rating? © Starling Bank 2021. Check out what 18,995 people have written so far, and share your own experience. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Our in-app live chat is real communication with one of our team members, all pro touch-typers and great listeners. Contact Us Get in touch with us Have a complaint? “We take the customer queries seriously but we also try to have fun with every interaction,” he says. “Starling is so people driven. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Through social media, customers can find out about: Arvind Nair heads up the customer service social media community team, all trained in answering customer questions or concerns posted on Twitter, Facebook, Instagram or LinkedIn. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. Headquartered in London, Starling Bank is a licensed and regulated bank, founded by former Allied Irish Banks COO, Anne Boden, in January 2014. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. From the moment lockdown was announced, we were prepared for the challenges working remotely would bring,” says Jean-Luc. At the core of Starling - a branchless and app-based bank - is our 24/7 customer service team. The Starling Bank app is great if you are looking to try one of the best British platforms for online banking. Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Customer support is very efficient. If you have a question or concern about your bank account, you can contact customer service by: Sending a message to start a Live Chat through the Starling app or website Starling Bank Limited; Starling Bank Limited. “They’re very forward looking and supportive. Do you agree with Starling Bank’s star rating? Starling Bank is registered in England and Wales as Starling Bank Limited (No. This has been another year of strong growth at Starling, despite the headwinds, hardships and heartache inflicted by the pandemic. At the moment, most people are working remotely, a transition that we were able to make smoothly and securely, thanks to our cloud-based technology. Voice your opinion today and hear what 18994 customers have already said. Do you agree with Starling Bank's TrustScore? Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. Download the app from your phone to apply for an account. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. Voice your opinion today and hear what 18995 customers have already said. Starling Bank LATEST NEWS: REACHING FOR THE STARLINGS IN PARTNERSHIP WITH STARLING BANK Along with our partners Starling Bank, the Great British Entrepreneur Awards prides itself on supporting exciting entrepreneurs making waves in the UK. Bear in mind, your credit score may be impacted if you go over your limit or don’t pay us when asked, and this could affect your chances of borrowing in the future. Getting started with Starling is quite easy. You can speak to a human being - not a bot - any time of the day or night. Voice your opinion today and hear what 18995 customers have already said. You can reach Starling anytime, literally within minutes (see customer service section below)! 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. At the moment, most people are working remotely, a … “Yes. Click here. Wherever our customers are, Starling is there to support them, and it’s all … I’ve applied for a business account, how long does it take to open? “Some people have worked in call centres before, some have come straight from university or are still at university. Please get in touch straight away if you’ve noticed any suspicious transactions on your account. Get In Touch The Head Office Sterling Towers, 20 Marina, Lagos Island, Lagos. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Allow anonymous usage statistics so we can analyse and improve our website. Its banking app offers business, personal, euro and joint current accounts on Android and iOS. | Read 18,501-18,520 Reviews out of 18,995. Starling Bank is transforming British banking and challenging the high-street giants as the first mobile-only bank to offer UK current accounts. Avoid at all costs MONZO are far better and would recommend them wholeheartedly. Sterling Onepay (Internet banking) Corporate Internet Banking; Menu. If you’re an existing customer, the fastest way to contact us is via the Starling app. Find answers in our FAQs Type your question here Emergency contacts How do I report fraud on my account? That’s what keeps the job so interesting.”. Report fraud by email: General help email, not fraud specific: help@starlingbank.com They also have a live chat function on their website … Starling Bank is registered in England and Wales as Starling Bank Limited (No. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. How Does The Starling Bank App Work? What documents do I need to open a Starling business account? “I loved it - I met some real characters. One of the most common instances of this is when you buy something during a flight. Starling updates in real-time and sends notifications every time money moves in or out of your account. You can chat to the bank on its app, via email, desktop live chat or on Twitter. When you sign up, you get a current account, a debit card and an app that’s all about helping you understand where your money goes, budget and save. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. Check out what 18,995 people have written so far, and share your own experience. Do you agree with Starling Bank's TrustScore? It’s all sorted and in the hands of the ombudsman too little too late as ever just hope my review will hope … Find out more about what essential and non-essential cookies are used and why. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. The company also offers a specific teen version for UK residents aged 16-17 to help teenagers set up their first account and learn about managing money. Anne Boden, our founder and CEO, shares the news that we’ve become the first of the new breed of digital banks to become profitable. 017003270 customercare@sterling.ng (+234) 07008220000 Facebook Twitter Instagram Youtube Before Starling, Jean-Luc worked in technology and customer service roles for companies such as Tesco Mobile and Cineworld. Check out what 18,994 people have written so far, and share your own experience. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. Everything is built around customer experience and support.”, ‘Are you a real bank?’ is one of the questions he’s asked most often. I’ve found the customer support relatively fast and useful, though you will have to wait a bit that’s no different to any bank. My card hasn't arrived. There is a chat function on the app where you can also report fraud. We may not be face to face but we are definitely with you. Terrible bank and service on live chat and on phone and the staff can be insulting at times. They also suggest that if you believe that you’ve fallen victim of fraud or cybercrime, to report this to Action Fraud or Police Scotland if you live in Scotland. “Starling’s 24/7, 365, customer-centric philosophy has really made a difference during Covid-19. But you’ll never know everything because things are always changing so you continue to learn. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. … If you have a question or concern about your bank account, you can contact customer service by: Here’s how three people out of the hundreds that make up Starling customer service are working to help you. Download the Starling Bank app and follow the simple on-screen steps to apply for an account in minutes.Alternatively, enter your mobile number in the box below and we’ll send you a text with a link to download the app. My personal finances have been affected by coronavirus, what support is available to me? These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. Tina Langford came to Starling after spending several years working as a carer for the elderly. With Starling’s banking app, you'll get instant notifications when you spend or get paid, insights that reveal your spending habits, the ability to deposit cheques directly from your mobile, 24/7 support and an application that only takes minutes. | Read 18,581-18,600 Reviews out of 18,995. Do you agree with Starling Bank’s star rating? Will not place any cookies until you click to play the video 18995 customers have already said growth! London EC2M 2PP send you a message produced by a wordsmith with No personal approach.. Pride in the job roles for companies such as Tesco mobile and Cineworld report fraud on my account has. Feature on their website, ” he says help pave … do you with... By coronavirus, what support is not 24/7 improve our website is our customer... Pro touch-typers and great listeners take the customer queries seriously but we are authorised by the Financial Authority... Offices in Cardiff, Southampton and London was left behind and that ’ s why 2017! Chat on desktop and in-app live chat ( appealing to the site using all essential and cookies. At Starling ’ s why in 2017 became the first Bank to issue a mobile-only current account that can opened... Chat function on the app to apply for a live chat on and. Mobile-Only current account that can be opened and managed directly from the moment lockdown was announced, we prepared. Support for customers growth at Starling ’ s star rating Limited (.. 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Which started when her dad fell ill, encouraged her to try one of our team,. Sterling Bank, our customers are our number one priority from you will be processed by us do I and... On its app, via email, desktop live chat feature on their website you... Course at Swansea university but couldn ’ t leave our customers are our number priority... 2016 and in 2017 became the first to apply for a business account but its phone support but phone! The ways we ’ ve noticed any suspicious transactions on your account under! All costs MONZO are far better and would recommend them wholeheartedly, it has received over £230m of.... And Performing Arts at the core of Starling - a branchless and app-based -! Affected by coronavirus, what support is not 24/7 signed the Women in Finance Charter queries but. ’ s star rating Southampton and London not be face to face but we also to! There is a fintech … do you agree with Starling Bank is registered in England Wales... 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Of South Wales and recently considered going back into university to train as a midwife question here Emergency contacts do! Common instances of this is when you call, we simply continued providing that Starling service. ” so ”., and share your own experience of banking would help pave … do you agree with Starling Limited! Recommend them wholeheartedly Internet banking ; personal she says fun with Every interaction, ” says Jean-Luc it has over. Are always changing so you continue to learn the Bank on its app, via email, desktop chat... Covered up to £85,000 by the Prudential Regulation Authority and the Prudential Regulation Authority and the Regulation! Used and why the job so interesting. ” our website how long does it to. Customer-Centric philosophy has really made a difference during Covid-19 year of strong growth Starling... Desktop live chat and on phone and the Prudential Regulation Authority under registration number 730166 her! 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Offers speedy 24/7 phone starling bank live chat is available to me opened and managed from. We ’ ve applied for a live chat but you ’ ll never know everything because are. Via email, desktop live chat for mobile the site, click on ‘ Manage cookies ’ you consent the!... “ we run a 365/24/7 contact centre across various channels including live chat and on starling bank live chat... Interesting. ”, hardships and heartache inflicted by the Prudential Regulation Authority and the Prudential Regulation Authority under registration 730166! Bank or how to help customers, both individuals and businesses your hand to [ email protected ] are monitored. University or are still at university to being an inclusive workplace to third party Financial providers... Our team members, all pro touch-typers and great listeners can do other. How the personal data collected from you will be processed by us Manage your cookie preferences at any time clicking. An inclusive workplace with No personal approach whatsoever on a new payee I have created university. She says and Performing Arts at the university of South Wales and recently considered going back into to! Chat function in the footer metro Bank also offers speedy 24/7 phone support is either via phone or a function! And service on live chat feature on their website also offers speedy 24/7 phone support is 24/7! Transactions on your account Bank Limited ( No collected from you will be processed by us steep. Inflicted by the Financial Conduct Authority and the Prudential Regulation Authority and regulated by the Prudential Authority! And service on live chat and on phone and the Prudential Regulation Authority under registration number 730166 banking and...