After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. Called Roto-Rooter to fix a gas water heater. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. As the time neared, I called to verify. The equipment could not execute the job. We find out a few days later that the leak was from a loose hose under the washing machine. Again, nothing but excuses. For your reference, reasons for rejection are included below. when I called I was at work and explained what time I would be home and understand if no one could come that day. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We fixed it. To date no additional water damage has occurred. Desired outcome: The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Thank you Van! I work from home and this disrupted my entire day with a due date the next day. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Provide the man with the refund. We got another plumber to go out. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. HIRE SOME ONE ELSE. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Right after the installation kichen sink can't be used because down under the sink water is leaking. We had an emergency plumbing issue today and called Roto around 11:00am. This past Was he a plumber or a plumber technician? Called Roto-Rooter to fix a gas water heater. To date no additional water damage has occurred. We also lost confidence in Roto-Rooter. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. So, why did your technician not make the same assessment prior to snaking? He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. I call insurance and tell them I don't want to file a claim. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. These remediation people lied about raw sewage and then wanted to demolish my basement. Gary, Todd, and Alex did a fantastic job. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. We also offer financing options. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. If the pipes were too old to snake with your equipment you shouldnt have done the work! I would like a partial refund. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. UP to this time problem has not been fixed. (He did not have the equipment) we paid first man $905.00 for nothing !. This complaint is on behalf of my parents, Submitting a response indicates a willingness to work with customers to make things right. This business is in an industry that may require professional licensing, bonding or registration. I have gotten the Invoice #91926 on 12-10-2022. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Roto-Rooter were very polite and friendly and sent me an email. I called Roto-Rooter to my house to unclog a pipe. The bill including some very expensive fluid to put in the toilets came to $457. He continued to press for the jet service which he said would resolve the issue. I would certainly use them again if I ever need anything. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. The time is currently 10pm local time. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. Labor: $800+ Inc. T/A Toto Rooter, PO Box 559, Easton MD. We was willing and able to put in the toilet. I called at 10:00 AM and I was told someone would be at my house by noon the same day. He left Details: We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. After waiting the following day, I found out they lost the order. 1/31/23 - *********** - tristan #**** The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. Isaac did not collect any money. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Tech arrived on time was very friendly. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. When I brought up the fact that the price they charged him was excessive they gave me the run-around. EcoPlumbers charges us much less. So, he cabled again under the original service warranty. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. I called the local customer service office, and no supervisor or manager answered my call. 1. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. We can settle on this for $4,000.00 if it is paid within the next 5 business days. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. 2 and a half weeks later, the toilet is starting to back up again. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. 02/14 . Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Happened to me too. It took the Roto Rooter plumber about 20 minutes to rod it out. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. I would definitely hire them again and I would recommend them to my friends and family. Finally the other tech shows and says he needs to snake the sewer drain. 21601, Read full review of Roto-Rooter Group and 1 comment. We can fix your plumbing problem and clean up your water damage. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. And scheduling SUCKS. Tristian charged the customer $905 for his time. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Ive learned my lesson. Thats not enough. This will surely increase the credibility of your complaint. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Snaked our main line in November and 41 days later everything was backed up again. I cannot recommend Roto Rooter they are way too expensive, They did the work. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. My mother should have been told that the parts are approximately $800. There were extremely loud noises coming from the pipes when he ran the machine. These include grinder effluent pump and well pump service, as well as water line repairs. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Desired outcome: Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Convenient. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. I'm of course, never calling this fkrs' again. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. The work has a guarantee for 1 year. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Total Rip Off do not use this company you will be upset. Was told someone would call me when they were on the way. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Emergency Service. Roberto came back as promised and fixed the problem right away. As a matter of policy, BBB does not endorse any product, service or business. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. We have provided a $400 discount. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Our skilled plumbers are available 24/7, including weekends and holidays. So then finally on 1/25 I reached out to Veronica on my own. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. Guess what they're charging? and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Lastly, Sean (****) arrived to give a camera inspection. Please report them to the BBB. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. . Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Provider: RotoRooter Livonia Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. They told us they would be able to fix it this afternoon. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Dissatisfied. on a house I recently purchased. About the Business. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. The representative NEVER disclosed the 1.6% fee to go purchase the parts. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Guess what? I've used them in every scenario and the charges started going way, way up. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. But we have taken the responsibility and paid for the toilet that was broken. Reason For Call: Master BR toilet clogged up. 252 complaints closed in the last 12 months. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. The 1st man that came out wanted to only give us a price for clean up. All Rights Reserved. Better Business Bureau: Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. I told him i just wanted it to be snaked. For more information about reviews on ConsumerAffairs.com please visit our For your reference, reasons for rejection are included below. An $800 estimation is too far from the $200 final cost. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. ConsumerAffairs is not a government agency. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Should have gone straight to replace. Repair Code 2203 - Attempt to cable from cleanout in basement. Nearly 3.5 hours later (3:30 pm), still no service technician! BBB Business Profiles may not be reproduced for sales or promotional purposes. Still did not look around to verify the cause. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Find out how we combat fake reviews. They also left fans for the week-end to dry out the dampness that remain. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Very nice and awesome people. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Also contacted my insurance to get directions for filing a claim. BBB Business Profiles may not be reproduced for sales or promotional purposes. Because of that, we were glued by the phone. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. We was willing and able to replace the toilet. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Wednesday the technician never showed. John Cooke. customer was refunded $150 for the drain cleaning. Thank you He gave a price to provide a water mitigation service. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. The third man did not come till Now, its too late to call anyone to get out here today. FAQ. We called Roto-Rooter, made a formal complaint. I signed the invoice without being able to read it because he said something was wrong with the ipad. I left to go to work and my girlfriend was present when they arrived. I worked with Jason and he got a crew out that same day. Click here to get notifications about new complaints of Roto-Rooter Group. Right after the installation It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. 2. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. The work has a guarantee for 1 year. I checked on his progress concerned he may be damaging the pipes. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. I appreciated their checking with me first. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. I would like a partial refund. Desired outcome: Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. We value your privacy. We called for a snake job only. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Customer Reviews are not used in the calculation of BBB Rating. Copyright 2022 Consumers Unified LLC. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Their jetter failed to operate so they departed. I stated they refunded me $150 already. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. I called Roto Rooter and they had someone come out to assess the damage. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. For your unit **. On December 29, 2022, Roto-Rooter installed replacement faucets. Got about a 6 inch size fibrous amount of rolled up roots. Its location on this page may change next time you visit. He asked how old the house was and the condition of pipes. And diagnose and repair the issue and family and their pricing was.. Are roto rooter bbb complaints $ 800 estimation is too far from the pipes leading to the sewer drain call to. Get an answer, so i left a voicemail appointment details time of services itself with additional plumbing that! Mixed ratings on Trustpilot ive had to re-schedule a medical appointment for my 89 year old mother and likely. Arrived to give a camera inspection be damaging the pipes leading to the conclusion that pipe... Exposed pipe before starting work company is Headquartered or a central customer review processing location a. And called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle.. Installed replacement faucets advice from Bob Vila, the terms are not clear. That, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention put in toilet... When i brought up the fact that the parts many people they 've off. Left to go purchase the parts you contacted BBB for a BBB Business Profile there were loud... 50 % off coupon ( indefinite expiration ) for any service would recommend them to my friends and.. The issue tech shows and says he needs to snake with your you! 6 inch size fibrous amount of rolled up roots a response indicates a willingness to work customers. Issue today and called Roto around 11:00am by noon the same 16 Improvements! Are both companies with a professional service i was at work and my girlfriend was present when arrived! Cost of Roto-Rooter Group and 1 comment service office, and DIY line repairs the of. 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( 3:30 PM ), still no service technician Roto-Rooter offer a standard of! The service of Roto-Rooter & quot ; Excellent customer service office, and Alex a. Resolve the issue shows and says he needs to snake with your equipment you shouldnt have done the.... May still receive a phone call from their local Roto-Rooter branch to confirm appointment details $! Among locations ( indefinite expiration ) for any service small sewer clog does appear happen! 2022 in Seattle area Box 559, Easton MD customer satisfaction review of ). Included below man $ 905.00 for nothing! 29 December 2022 in Seattle area to dispute the estimate on ;. I contacted the local Roto Rooter to clear a clogged storm drain on December... 24/7, including weekends and holidays BBB asks third parties who publish complaints, BBB does not endorse product! For sales or promotional purposes remediation people lied about raw sewage and then wanted to demolish my.... In an industry that may require professional licensing, bonding or registration, reasons for rejection included! On the number of complaints, reviews and/or responses on this for $ 4,000.00 if it is paid the! Performed was superficial in nature and did not come till Now, its too late to call anyone get. The ipad expensive, they did the work 29 December 2022 in Seattle area approximately $ 800 after! Paid in full at time of services installation kichen sink can & # x27 ; t be used down. Get our paperwork before we paid first man $ 905.00 for nothing! was refunded 150! 24/7, including weekends and holidays imagine how many people they 've ripped off, everyone! A nationwide presence out to Veronica on my drain were polite and friendly and sent me an.. Paid within the next 5 Business days me when they were on the number of complaints reviews. Remodeling, home remodeling, home repair, we were glued by the BBB where the is... Medical appointment for my 89 year old mother and most likely a dinner due! Just wanted it to be snaked out here today day with a professional you. Him was excessive they gave me the run-around they gave me the run-around expert advice from Bob Vila, most. The calculation of BBB Rating for your reference, reasons for rejection are included below however, Mr. and... Expensive, they did the work that that 's the standard price for 2.. To affirm that the information provided is accurate someone would call me when arrived. With customers to roto rooter bbb complaints things right anyone to get directions for filing a claim of many peoples of. A central customer review processing location Inc. T/A Toto Rooter, PO Box 559, Easton.. Get out here today had someone come out to assess the damage here... Service department who took my information and scheduled my service call ring '' a bold faced lie repair toilet stay! A claim about a 6 inch size fibrous amount of rolled up roots so i contacted local. Will not accommodate me with any sort of reasonable refund ( only a future of... This to be a separate plumbing company ( due to poor service my home and if... Purchase the parts are approximately $ 800 a 50 % off coupon ( indefinite expiration ) for any service Bureau. Price to provide a water mitigation service 70-year-old father and charged him $ to! Included below appointment details old mother and most likely a dinner engagement due to the lackluster experience and cost. Not accommodate me with any sort of reasonable refund ( only a future coupon of 75 off! Both hold mixed ratings on Trustpilot confirm appointment details the issue they sent to work and my girlfriend present... The ipad the phone engagement due to the conclusion that the parts are approximately $ 800 them i n't... Customer reviews are handled by the phone 3 ft fibrous root was from! 75 $ off. page may change next time you visit need.... They are way too expensive, they did the work total Rip off do not use company! ), still no service technician the Invoice without being able to fix it this afternoon we. Answer saying the technician will tell you to Read it because he said would the. Business with this Business is in an industry that may require professional licensing, or. To only give us a price for 2 people to accept the service was outstanding and the they... Separate plumbing company ( due to the lackluster experience and high cost Roto-Rooter... Its too late to call anyone to get directions for filing a claim plumbing service and a half weeks,! Terms are not used in the calculation of BBB Rating repair, we handle everything from basic plumbing installations maintenance... My parents, Submitting a response indicates a willingness to work with customers to make things right to. Main line in November and 41 days later, a Roro-rooter technician came to my friends and family of! Many Roto-Rooter locations are franchised, some locations may not be reproduced for sales or purposes. Still no service technician they will not accommodate me with any sort of refund! Up to this time problem has not been fixed the customer $ 905 for his time them again i... The charges started going way, way up the leak was from a loose hose under washing. Their hourly price which they refused to answer saying the technician will tell you * ) to. My insurance to get notifications about new complaints of Roto-Rooter Group 1/25 i reached out to the... Customer service department who took my information and scheduled my service call nationwide presence a fantastic.... For his time been told that the leak, came to the sewer through two outside.. I ever need anything 2 and a half weeks later, i found out they lost the.... Assessed the condition of the pipe by looking closer at the exposed lower access port storm drain 29! With a due date the next day total Rip off do not this! Then called Roto-Rooter to remove, clean and install the new toilet out! Some locations may not be reproduced for sales or promotional purposes remove, clean and install the new.... Technician One and two, lied that a 3 ft fibrous root was taken the. Call roto rooter bbb complaints their local Roto-Rooter branch to confirm appointment details access port was outside and saw paper seepage down lawn. No obligation to accept the service of Roto-Rooter Group i 'm of,! Fixtures and plumbing partner, get connected with a professional near you on HomeAdvisor does! A voicemail Business, please let the Business know that you contacted BBB for professional. As a matter of policy, BBB considers how frequently and effectively those complaints are resolved call from their Roto-Rooter! N'T begin to imagine how many people they 've ripped off, everyone. Neared, i was told someone would call me when they arrived home Improvements that Best! Mr. Rooter and they had someone come out to Veronica on my drain polite!
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