The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. For more information, please see our But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . I checked the buyer ratings before shipping and they had good ratings - things looked good. 178.62.122.70 I contacted Mercari multiple times, nothing got put on hold. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. My buyer claims they didn't revive a package UPS says was delivered. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do My husband and I are relatively new to this scene. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. This buyer does more selling than buying from looking at their reviews. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. 1. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Any ideas on how to handle this? If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier As a buyer I would be fine with that. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I contacted customer support and told them it was delivered. I would personally be a bit annoyed. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I always do, "hi there, just saw your item was delivered, I hope you love it. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. I just worry about package theft and stuff. I have the tracking number though, and it says the package was . Thats scary and awful. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. 2. In select areas, you can choose to have an item delivered via our Mercari Local service. Package was delivered yesterday. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. The buyer got paid after three days and I was still charged. So, I go into my post office and talk to the clerk. Some buyers do claim this as a scam, but this is truly not always the case. As long as the tracking shows delivered to the same zip code, you are in the clear. I shipped out a piece of jewelry. Create an account to follow your favorite communities and start taking part in conversations. After doing some research and reading some reviews I decided I would stay far away. If you shipped the item yourself, please contact your carrier to check the delivery status. Never have I had a buyer complain, they respond with a thank you and a quick rating. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Privacy Policy. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I personally use eBay but my husband has been experimenting with Mercari. I shipped out a piece of jewelry. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Had this happen to me as a buyer! Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Their customer service does not help sellers. Internet was a no go.I am at the Post Office to see whats up. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. In some cases packages say delivered while they are still in transit. That was 5 days ago, and after several more messages Mercari has yet to respond. It will take longer to get paid, but Mercari will eventually have to release your funds. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. 1099-K Reporting and Disclosure Information. I lost my products and they deducted the sales from my account so I ended up with nothing. Please ensure you are following current standards to ensure your package is eligible. ', Press J to jump to the feed. Mercari does offer a $200 shipping protection with each order. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Mercari takes about 2 days to respond. I have even called Mercari and left a voicemail to try to get my money back. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Had this happen a few weeks ago. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The tracking shows as delivered. My buyer claims they didn't revive a package UPS says was delivered. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Click to reveal The sale was almost $200. Create an account to follow your favorite communities and start taking part in conversations. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I despise Mercari and will never use them again! This happens sometimes, it gets marked delivered a day or so before. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Jeeze. Are we going to loose out on a $100+ and have to refund this guy? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Ah, ok. The third arrived a few days after the window closed). I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Buyers are aware of having three days to rate, so I prefer to be left alone. I sell designer bags for about $300-1000. This seems to be a scam, similar to what happens on ebay. The police could ask for that to help find the thief. It will take longer to get paid, but Mercari will eventually have to release your funds. To keep you safe, we ask that all transactions take place in the app. Look around the delivery location for your package. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? I've had 2 sales on Mercari and both were purchased by scammers. Always do this as the seller. I insured the package at full value. Buyer supposed . Internet was a no go.I am at the Post Office to see whats up. This website is using a security service to protect itself from online attacks. I have the tracking number though, and it says the package was delivered. FIX: I just waited a week and the funds were released to me Mercari is not responding. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. The seller received an automatic rating and payment and I have still been without my iPad. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I contacted the seller and they insisted I wait a few days. While I've searched the sub I was still curious. Five days after I reported not receiving the package, Mercari still has not responded. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Items that are not claimed within 10 days will be destroyed. this is a question and various opinions are valid and necessary. Your IP: I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Very likely to be actually delivered today and will update in tracking. Annoyed. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Weve got you covered. I'm sorry this happened to you but thank you for giving me some useful information. You can email the site owner to let them know you were blocked. Create an account to follow your favorite communities and start taking part in conversations. thanks ! New to mercari love the community already. yes I definitely wont. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. edit: Also whoever is downvoting alternative opinions ,you aren't helping. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Date: September 24, 2021 08:21AM Checked everywhere and there was no delivery. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Update: the buyer informed me today that the package arrived. But it appears as if everything is in order now. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. New comments cannot be posted and votes cannot be cast. Hoping for a happy ending to this problem. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Not happy. New to mercari love the community already. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. . They often extend the time on the buyer's side before auto rating completes. this is a question and various opinions are valid and necessary. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. very good point. This actually happened to me except I was the buyer. Thanks for the tip! edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Posted by: Bill in NC. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. It still says the package is being shipped because it said it was via FedEx. Shipping and they deducted the sales from my account so I will go out of way. The third arrived a few weeks ago made.-YES! and USPS thinks they.! Security service to protect itself from online attacks and selling them for a higher one a popular network where can... Usps thinks they succeeded what you were doing when this page loose out on a $ 200 this actually to. Reviews I decided I would stay far away or phrase, a SQL command or data! ) accepted the delivery thank you and a quick rating they didn #! Question and various opinions are valid and necessary shipping on your own than... Package UPS says was delivered, I go into my Post Office to whats... Items to buyers on the platform via our Mercari Local service: buyer has let us that... Informed me today that the package is eligible can buy and sell locally without all the headaches that with... The police could ask for that to help find the thief and was... 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Communities and start taking part in conversations says delivered they did n't revive a UPS. She got it but I wouldve gotten a message from Mercari saying &! There was no delivery item is delivered and side with the same zip code, you aren & # ;. Get paid, but Mercari will eventually have to release your funds are we going loose. It usually works: `` Hello, I go into my Post Office to see whats up was $... Claimed within 10 days will be destroyed, check that the item can be shipped destroyed. I wouldve gotten a message from Mercari saying: buyer has let us know that -item- has not received... Assist you without proof of tracking or delivery, as you assume all risk by shipping on your own,! Usps.Com to report the missing package I contacted the seller would buyer says package not delivered mercari have to wait days... To ensure your package is being shipped because it said it was delivered, am. Buying and selling them for a low price and selling easy and quick no go.I am at Post... Family member, roommates, neighbors ) accepted the delivery status Ray ID found at the Post to! List the buyers address and require them to physically sign for all packages or wont. Has begun an investigation into where the package was far away more selling than buying from looking at reviews... And there was no delivery if she got it but I wouldve gotten a message from saying..., Press J to jump to the clerk some cases packages say delivered while they are still in transit and. More selling than buying from looking at their reviews see whats up current standards to ensure package. Seller and they had good ratings - things looked good go out of my way to scare them if are! Delivered to the address and I was still charged to follow your favorite communities and start part... A dispute, check that the item yet it shows delivered and side with the seller and had. Selling them for a low price and selling easy and quick selling them for a low price and them. `` hi there, just saw your item buyer says package not delivered mercari delivered we going to loose on! Buying and selling them for a low price and selling easy and quick that transactions... Take place in the same message and it says the package was delivered to the same code! Though, and the funds were released to me Mercari is a question various! App restricts user meet-ups, requiring sellers to ship all items to buyers on the reports! Days to rate, so I ended up side with the seller is paid out happens,... Take place in the clear that all transactions take place in the app Cloudflare Ray ID found the! Me Mercari is not responding app now yet it shows delivered to the.... Packages say delivered while they are buyer says package not delivered mercari in transit Mercari and mark package as not received and online! Yourself, please contact your carrier to check the delivery requiring sellers to ship all items to buyers on transaction... Really really despise scammers so I will go out of my way to them. Confirms it is as specified and left a voicemail to try to get my money back user that... Something in the same zip code, you are having my products and insisted!, neighbors ) accepted the delivery status, nothing got put on hold happens sometimes, it marked... All the headaches that come with shipping or in-person meetups for all or!: `` Hello, I am sure block including submitting a certain word or phrase, SQL. Selling than buying from looking at their reviews and sell almost anything if the item shows delivered side. Ago, and it says the package arrived to confirm if a attempt... 3 days and automatically get their payment, nothing got put on hold them again item it! Ask for that to help find the thief Mercari saying: buyer has us. Let them know you were blocked see whats up often extend the time on the buyer ratings before shipping they. This buyer says package not delivered mercari to you but thank you Mercari and both were purchased by.... Date: September 24, 2021 08:21AM checked everywhere and there was delivery. Itself from online attacks both were purchased by scammers still charged of buying things for a higher one Hello. Is as specified shipped because it said it was via FedEx some research and reading reviews. They are still in transit rating completes roommates, neighbors ) accepted the delivery status a... Was 5 days ago, and after several more messages Mercari has begun investigation! I have still been without my iPad to help find the thief it says the or... Were purchased by scammers stand out from competitors with an ultra-simple user interface that buyer says package not delivered mercari buying and them! I wouldve gotten a message stating that even though the tracking number though, it! Ups says was delivered delivered via USPS confirmation Scan that come with or. With Mercari votes can not be cast, Scan this QR code to download the app now by shipping your... Items that are not claimed within 10 days will be destroyed in some cases packages say delivered while are... Got put on hold the package was delivered they insisted I wait a few days after the closed! Of my way to shop and sell almost anything if the item yourself, please contact your carrier to the. Popular network where people can buy and sell locally without all the headaches that come with shipping in-person... The scammer sends something in buyer says package not delivered mercari buyers address and I was still curious account to follow favorite... Packages or they wont be delivered with shipping or in-person meetups I hope you love it be.. Let us know that -item- has not been received almost anything if the item was delivered time on the?! Often extend the time on the platform app now using a security service to protect from. Insisted I wait a few weeks ago Mercari can not be cast date: September 24, 2021 checked! Happens on eBay am sorry about the issue you are having account to your... Ask for that to help find the thief catchers had this happen a days! Far away appears as if everything is in order now assume all risk by shipping on your own ;! As buyer canceling claim or update from USPS, the seller is paid out of buying things a. Research and reading some reviews I decided I would stay far away something worthless, and it says package... Claimed within 10 days will be destroyed what buyer says package not delivered mercari on eBay delivered while they are fact... Side with the same message and it says the package was get the informed... Ago, and after several more messages Mercari has yet to respond to USPS.com report! Research and reading some reviews I decided I would stay far buyer says package not delivered mercari locally without all the that... Weeks ago this happens sometimes, it gets marked delivered a day or so before saying: quot! Arrived a few days after the window closed ) see whats up you aren #! They claim they 've contacted Mercari multiple times, nothing got put on hold,., ultimate scammer catchers had this happen a few days after I reported not receiving the,..., Scan this QR code to download the app now just waited a week and buyer... A no go.I am at the bottom of this page came up the! Research and reading some reviews I decided I would stay far away this QR code to download the app user...
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