). Bank transfer has little to none. During this time, you may not offer or sell the item elsewhere. You have further questions about Chrono24? We both agreed and that was it. Go to ". Creating a listing on Chrono24 is free. Interested in this too since the watch I want only seems to be for sale in Europe. Only then do we transfer payout to the dealer. As we love to say buy the seller. You can ask questions about a listing by clicking on the "Contact seller" button. If you are subject to mandatory reporting within the EU, please enter your taxpayer ID number. Great product as described, plus very prompt and secure shipment. Facts & Figures As you can read above, you can do the work yourself if you have the ability to open a watch and have the time and expertise to do your research, but in many cases, you need to have the experience as well. Communicate quickly and securely with sellers and take advantage of your personal account's many functions. I have concerns about a buyer's trustworthiness. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. Recipient's address: Have the buyer confirm the shipping address. Ship the watch back to the dealer. You can also use the Watch Collection to follow other watches you are interested in. We offer special conditions for components and accessories. New listings can be created in your Market Portal, which features a number of tools to help you get started. Discover 500,000 luxury watches from Rolex, Omega, and many other brands - and browse exclusive offers and unique c. Rating 4.9/5 Votes 49,148 Recommended: Good App Table of Contents: Software Details Reviews Alternatives Contact Support If we have sent you an invoice for the commission fee even though you haven't sold your watch, you can cancel the sale. Warranty conditions for purchases covered by Buyer Protection are in accordance with the law. Credit card? How can I reactivate my listing if it was deleted during the check to make sure it was still current? In a message to individuals and businesses selling watches on the Chrono24 platform, the company says that there have been unexpected increases in its cost base and the surcharge is needed . These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. Something you definitely want to prevent. Be one of 4,000 successful private sellers each month. What is an Apple ID, and what is the "Hide My Email" feature? That dreaded word is usually enough to get any retailer's attention, if they know they are in the wrong. Helpful informative site offering comprehensive range of watches,Numerous makes and prices, an enjoyable experience, thanks a lot. Which taxpayer ID number do I need to provide? So far, I've had no problems on Chrono24. It is not possible to link your accounts at a later stage. However, you should discuss and confirm the shipping information with the seller directly beforehand. We will document and confirm your wish to return your order and guide you through the next steps. 1. Send the watch back fully insured and in its original packaging. Furthermore, we require all dealers to follow our strict dealer guidelines. The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. Do not rely on email payment confirmations. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery. *For details, please inquire via phone or email. The surcharge is effective immediately. The security images aren't correct. We founded Relleb to provide buyers peace of mind when buying a luxury watch online. If you entered the wrong taxpayer ID number, and cannot edit this yourself, please contact our support team. You insure and ship the watch. Thanks to the Chrono24 Escrow Service, your payment is fully covered. The watch was exactly as described and I was not disappointed. Chrono24 thoroughly reviews every dealer's identity and integrity during the registration process. Each private seller listing must pass an inspection before we publish it on our platform. I had to contact my bank to transfer funds to Chono24's escrow service because they are located in Germany. Who is my contract partner when buying a watch? Choose a shipping method that insures valuables and watches for their full value against damage or loss. Log in with your email address (username) and password. Apple then generates a unique, random email (e.g., 12312455915123@appleid.com). Why should I create a myChrono24 account? We immediately suspend any dealer proven to be offering fakes or replicas. It makes your approach waterproof and fully ensures you know what you buy and prevent buying a fake watch. Some dealers only accept returns on watches with their seals and packaging intact. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. So if you sell a watch for $1,000, you'll owe $65 of it to Chrono24. Only then do we transfer payout to the dealer. I'm sort of apprehensive of buying on C24 as i have no experience doing so. A phone call plus email communication should help verify. If you have any further questions, please contact. We've changed the name to improve understanding. But do your research and check what the prices are on average for the type of watch and condition it is in. If you see a "Questions about this listing" button, you may use this to send a public question to the seller. As soon as you purchase a watch on Chrono24, it is automatically added to your Watch Collection, allowing you to track its value over time. See insights on Chrono24 including office locations, competitors, revenue, financials, executives, subsidiaries and more at Craft. Chrono24 provides Escrow Service for free. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. You can add up to 16 images to each listing, no matter which package you book. For these commissions, Chrono24 offers all of the services, guarantees, and insurances that make these purchases so attractive. No, you can also follow watches that you are simply interested in. We keep your money in our escrow account for 14 days after delivery of your watch. Call ( The Trusted Seller seal is further evidence of a dealer's trustworthiness. Please send us an email at. I live in two different EU member states. In the interest of security, dealers on our marketplace must follow a strict set of rules. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. Excellent experience. Please keep the following in mind when paying via credit card or PayPal: You should look into the dealer's return policy before making a purchase. With our experience on how to buy a watch on Chrono24 we are here to help watch enthusiast safely buy a watch online. The sunny paradise on Florida's east coast is set to be our second location in the US, providing comprehensive services to watch dealers and enthusiasts in North, Central, and South America. There are two more offices in the fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space. Your contract partner is always the respective dealer or private seller. Every listing contains the ". What happens to the commission fee if no sale takes place? Discover 500,000 luxury watches from Rolex, Omega, and many other brands - and browse exclusive offers and unique collector's items from over 20,000 verified dealers and private sellers. We immediately suspend any dealer proven to be offering fakes or replicas. We are required to request a taxpayer ID number as soon as you sell a watch on Chrono24, beginning in 2023, even if the listing for that item was published before 2023. How can I link my Chrono24 account with my Apple ID/Google Account? Had to file a dispute with my credit card company. As a private seller, you may not list items for commercial sale. 1. Estimated values are reassessed on a daily basis. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. How can I register for/log in to my Chrono24 account? The seller only offers advance payment by bank transfer. Be one of 4,000 successful private sellers each month. Please note that it can take 1 to 3 business days to review your identification documents. If you return a watch purchased with Buyer Protection, we will refund you the full purchase price and the initial shipping costs. If everything's ok, we will transfer payment to your bank account within 7 business days. Many dealers take national holidays off in addition to other vacation days. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. There's more fun to be had after hours, too; the Baden region between the Black Forest and Alsace offers great quality of life all around. It is in your best interest to fully insure the return shipment and to comply with the return deadline. Contact our support team. We reserve the right to charge a penalty fee on any order canceled after the buyer has already transferred payment. We are required to provide information about all EU taxpayers who complete 30 or more transactions or earn 2,000 or more as a seller on our platform during a single calendar year. Selling accessories and parts is free for private sellers on Chrono24. How to buy from Chrono24? Why do luxury watches have reference numbers? In order to protect the privacy of our users, we hide the email addresses of buyers and sellers communicating via our system. Send the watch back fully insured and in its original packaging. Insurance: Thoroughly research insurance options before shipping. No, messages cannot be recalled once they've been sent. I didn't receive the verification code to link my Chrono24 account with my Apple ID/Google Account. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. It says they are a Rolex AD? The dealer may only sell original goods from trusted sources. If you feel you have been charged a penalty fee in error, please reach out to your personal contact. Which payment methods can I offer buyers? No matter what happens, you can count on us! You can find us at each of these locations crafting our success story and having a lot of fun doing it! Simple. The data from your website is imported automatically and updated daily. That means they transfer the amount due to a secure escrow account. There are no special conditions for collectors. Yes, you can say that 5% or 6% doesn't sound too bad if you compare it to sites like eBay which has a fee of about 10%. You respond to the request with your email address, and the seller should do a request for money through Paypal. Private sellers will send you a custom offer that includes this information. I 'm sort of apprehensive of buying on C24 as I have no doing... 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