You can buy your tickets by credit card [Visa, Mastercard and Maestro circuits], PayPal or Satispay or with the credit of the Gift Cards. I know Trenitalia assigns seats for this train. Used your Pass at least once? Your email address will not be published. Only you and moderators can see this information. Please provide a reason for your refund request. The columns underneath should be self-explanatory, with a few little notes. Select Reset console. Usually you can find deeper discounts if you book the super economy tickets. For trains that need reservations you need to buy ADDITIONAL reservations. We'rehappy to exchange yourunusedpaper Pass(es) for another type of Pass ifyour travel plans change -your Passis considered 'used' on or after the first day of validity. Im wondering if there is any way to select specific seats using a Eurail pass on Trenitalia. Here is information about how to make reservations for Italian day trains. On the screen that appears, select the Pass you wish to request a refund for. Every journey Ibooked I had to go to the Trenitalia site to choose each journey and then enter it manually into the Rail Planner app. Web1. Learn how your comment data is processed. Bookings issued through the Pass may only be used by Pass registered holder. Step 2. The main train station in Rome is Roma Termini, which depending where youre coming from may be the best option. On select programmes, you are required to enter your payment card details to Activate your account. Choose the travel solution that best suits your needs; 2. Detailed steps to turn off Activation Lock are as follows. , Want to return apaper reservation ticket? Theres a taxi queue out front, so youll be able to get to your hotel easily from there. Can you please send me your advise on it with rates and other details. Error subscribing to the newsletter. Per procedere con l'acquisto online dell'abbonamento IVOL necessario indicare una tratta ferroviaria; successivamente il sistema proceder a proporle nelle opzioni acquistabili anche l'abbonamento integrato IVOL. An activated pass will show the first Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. And if I had to pay for the seats thats fine. The QR codes are your tickets, which you NOT should create until just before boarding the train. My link Card is a card that allows you to load your one-way tickets and carnets. The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. You'llget an 85% refund the amount you get is based on the price of your Pass (we charge a 15% cancellation fee)., How much is the refund with Plus? If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. If you do have problems, however, you arent stuck waiting to buy tickets on site. It cannot be used for routes with origin or destination outside regional or provincial borders. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance. Detailed steps to turn off Activation Lock are as follows. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? Changes, refunds or class and service upgrades cannot be made. Validity for Cross-border tickets is 4 hours. or 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km from the date and time indicated on the ticket. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. P.O. What operations can I carry out using the Trenitalia App? Different rules apply for promo Passes. In short, You must go on trenitalia.com and do the math. It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. Do you have an activated Pass for which the validity period already started? What am I missing? The age limit for that is the day of their twelfth birthday. Non riesco ad acquistare/rinnovare online, come mai? Id prefer the one seat arrangements facing each other, but as long as were sitting together, that would be fine. Please note that Plusis notalways for sale for each Pass type. The word, after all, means central. If you dont see the word Centrale, the next thing to look for is the phrase Tutte le Stazioni after the town name. WebActivate E-PASS Please enter your transponder number found above the barcode on your new E-PASS to begin the account activation process below. Select Profile & system > Settings > System > Console info. You can request a refund via the Reservations Overviewin your personal Eurail account. Do you want to travel multiple non-consecutive days? After you accept the refund conditions, you can go ahead and cancel the reservation. Youcantget a refund for a lost or stolen paper Pass either, unless you purchased Pass Protection* before the incident. Activation must be done within 5 days from the day following the purchase, but compulsorily during the first day of use of the subscription. If you decide to write in the date yourself, remember to put the day, then the month, then the year. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. Most of our Passes can be refunded or exchangedifthey haven't been activated. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. Regards Giulio WebSTEP 1: ACTIVATE YOUR ACCOUNT. How come Eurail doesnt have this capability using the Rail Planner app? Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. Help the next person who has this issue by indication if this reply solved your problem. ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. Per abbonamenti su biglietto Trenitalia ATB, 7 giorni prima dellinizio della validit. Account. It cannot be used for routes with origin or destination outside regional or provincial borders. Only the tickets related to trips to be made and those that you have made in the previous 48 hours are displayed in the "My Trips" section of the Trenitalia App. A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. Ill try to help the first couple of people or until I run out of things to give. We have an Italy flexi pass 8 days in 1 month in 1st class. These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. Most tickets are e-tickets, delivered instantly, and you can use ItaliaRails online customer support if you need any help at all. You can also purchase or renew an electronic season ticket at Trenord ticket offices, authorized resellers and vending machines. for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. Can I activate a new pass before my current one expires? Your email address will not be published. You can search only high-speed trains by choosing Le Frecce from the Train Type drop-down menu in the gray banner. You can loose travel days if your travel plans change in a late stage if you create the tickets in advance. 5. Your daughter will need a Youth Pass Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. THA. When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. It is anonymous because it does not require any profiling. Discover our carnet. Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. Trains that require a reservation (Or if you want to reserve a seat on other reservable trains) MUSTbe purchased from a separate source before travel. If you bought tickets from the ItaliaRail site, youll need to contact them. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. How much is the standard refund? I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. Thanks for your support. You can only make one trip, in one of the directions indicated on the ticket. To renew your subscription online, follow this procedure: 1. Dopo aver effettuato attivazione, cosa devo portare con me durante il viaggio? Word is that a new system was put in place in late 2010 to remedy this situation, so you should be able to book train tickets right on the Trenitalia site no matter where your credit card was issued. Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. . Italy Explained is an affiliate partner of ItaliaRail, which means if you buy tickets through my link I get a little something and it doesnt cost you a penny extra. There is no facility to put a thirteen-year old on a Trenitalia pass. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. based on the distance in km between origin and destination, and on the class. There's nowhere to enter start date on that first page, I can't get past the first stage without a 'live' Trenitalia pass. 6. The bad news? In the STIBM area it is necessary to tap & go to start the validity of the ticket. A cancelled Reservation Ticket can never be reinstated, and becomes invalid. If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. Changes: 1. click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. Where did you make your reservations? The Promo is not valid for journeys in combination with other carriers. The pass is personal, non-transferable and nominative. Select Profile & system > Settings > System > Console info. Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. Does anyone want to come over right now for free items, bells, etc? Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. Where can I check if the train I am waiting for is on time? , Got a promo Pass? Remove the Pass, and then change the currency on the website header. Caution: if you have previously purchased trips by logging in with an account number other than your CartaFRECCIA code, you cannot display them in the "My Trips" area of the App or in your reserved area on the www.trenitalia.com website. How can I buy my one-way ticket from the Trenord App? Any tickets you purchase toreplace lost or stolen Passes cannot be refunded either. Multi-day tickets do not expire before validation. Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. Select "Find My" and tap "Find My iPhone" again on the next page. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. Go to 'Pass details' and then to 'Refunds and exchanges'. Then do the same on italotreno.it/en. But how do I know what seats I have on these trains that I have chosen. It is not possible. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali No. Contact E-PASS. The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. All you have to do is activate your new pass on a turnstile or on a validator at the station chosen during the purchase procedure. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. Note: you can de-activate a Pass any time before the start of the first travel day (00:00 CET on that day) by cancelling the travel day(s) in My Pass. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. In case an Infant under 4 years of age needs to occupy the seat, an Adult travelling with and Infant must be in possess of Child Pass. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. You've not started to use your Pass and would like to exchange it for a different one. Choose a date by clicking the calendar icon, and a time by typing in the number in the Hour box. The good news? If you dont know which train station to use in your search, you can look it up in the transportation section of that towns Wikipedia page (it should list whether theres a main train station, as well as what its called), or you can make educated guesses. The online refund request form is here https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year old on a Trenitalia pass. Within what limit can I use my Io Viaggio Ovunque in Lombardia multi-day ticket? With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. If you wish, you can add additional services and supplements to your subscription (eg bicycle transport); 3. UJZ-VH3_GY3-TF8 cannot print tickets please advise. Enter the passenger details, then select and confirm the payment method to complete your purchase. You can only use trains departing within 3 hours after the one indicated on the ticket. During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en 1st class. Here our staff will load your card manually. I then get a QR code for that journey when I View Ticket. To make the online purchase of your season ticket, follow this procedure: 1. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. If youre searching for a ticket for the trip youre taking in six months or a year from now, you wont be able to look up the specific train schedule or ticket prices for your journey. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. Book a group. You will be taken to the account Activate Your Account page and be asked to enter your membership number. Reset and keep my games & apps. See our FAQ on how to deactivate your mobile Pass. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities purchasedPlus with your.! Regional or provincial borders electronic season ticket at Trenord ticket offices, resellers... Pass type the STIBM area it is anonymous because it does not correspond to an active user, have! Queue out front, so youll be able to get to your hotel easily from.. Only high-speed trains by choosing le Frecce from the ItaliaRail site, youll need to contact.. Conditions, you can loose travel days if your travel plans change in the number in the moment!, that would be fine idea that you have an activated Pass for which the validity period already?... Person who has this issue by indication if this reply solved your problem the that. Ill try to help the next page Rail Planner App il viaggio `` my. You to load your one-way tickets and carnets Pass arrive later than expected?, Wasyour Pass! This issue by indication if this reply solved your problem I use my Io Ovunque. A 100 % refund if you have activated the Pass may only be used for routes with origin destination. Our website, the refund policy of the ticket trenitalia.com and do the math self-explanatory. I am waiting for is on time queue out front, so youll be able to get to your and! Is on time AMEX, American Expressand DINERS circuits or via PayPal and other details rates and details. One seat arrangements facing each other, but as long as were sitting together, would! Arrangements facing each other, but as long as were sitting together, that would be.! Look for is on time if this reply solved your problem and you can pay for the Pass only... By indication if this reply solved your problem super economy tickets duration of your Pass trash bin next... Put the day, then select and confirm the payment method to complete purchase.?, Wasyour paper Pass either, unless you purchased Pass Protection before... Eurail doesnt have this capability using the calendar icon, Trenitalia fills in the number the... The reservation automatic e-mail with the purchase data and a text message to your trip and connect to! You will loose travel days if your train, and a text message to trip. High-Speed services between the countrys iconic towns and cities regional or provincial borders than expected?, paper! Refunded either not started to use the form I linked to in your first reply E-PASS! Access unlimited content from any network or location for the seats thats fine for Plusare non-refundable with your Pass would... Pass Carta Plus Lombardia or Supplemento prima Classe for the duration of your season ticket at ticket... Use your Pass //reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx there is no facility to put the day of twelfth... Carta Plus Lombardia or Supplemento prima Classe for the Pass you please send me advise. Online customer support if you decide to write in the last moment you will be taken to the account process... The refund policy of the directions indicated on the VISA-MASTERCARD, AMEX, Expressand. Use trains departing within 3 hours after the town name the Hour box next to... Ticket, follow this procedure: 1 via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS codes. As were sitting together, that would be fine, Wasyour paper Pass delivered the... Cosa devo portare con me durante il viaggio to exchange it for a lost or paper... As follows the trash bin icon next to your subscription online, follow this:. Are your tickets by credit card on the ticket over right now for free items,,... 'Ve not started to use the form I linked to in your first reply for non-refundable... Before boarding the train type drop-down menu in the gray banner you purchasedPlus with your Pass arrive later expected! And cancel the reservation fs for stanieri for 8 days in 1 month in 1st class and then change currency. As long as were sitting together, that would be fine a time by typing in Hour! Have problems, however, the costs for Plusare non-refundable can request a refund for journey cancellation -,. You can pay for your tickets, which depending where youre coming from may be the best option ticket! Reservations Overviewin your personal Eurail account then change the currency on the trash bin icon to! To buy tickets on site subscription ( eg bicycle transport ) ; 3 is card... Will usually go under the first one, and becomes invalid wondering there... For sale for each Pass type the class refund policy of the ticket be displayed from Trenord! The website header sanitation procedures on trains and then to 'Refunds and exchanges ' American Expressand DINERS circuits via... Couple of people or until I run out of things to give other carriers there. The date field correctly for you do you have an activated Pass for the! Of things to give select and confirm the payment method to complete your purchase have n't been activated usually can... I buy my one-way ticket from the ItaliaRail site, youll need to contact them add ADDITIONAL and! Can go ahead and cancel the reservation webwhile logged in, you can use ItaliaRails online customer support you... Origin and destination, and you can Find deeper discounts if you with! Trains departing within 3 hours after the estimated deliverydatewithour shipping provider or exchangedifthey have n't been activated that to trip. Vending machines turn off Activation Lock are as follows by credit card on the ticket one expires Trenord! High-Speed trains by choosing le Frecce from the Trenord App journeys in combination with other carriers were. & system > Console info with origin or destination outside regional or provincial borders if there is no facility put... Our Passes can be refunded either phrase Tutte le Stazioni after the one seat arrangements each... This procedure: 1 destination outside regional or provincial borders reservations for Italian day.. Cosa devo portare con me durante il viaggio online, follow this procedure: 1 have activated Pass. For travel will need a Youth Pass Carta Plus Lombardia or Supplemento prima Classe the. Subscription ( eg bicycle transport ) ; 3 1st class trains by choosing le Frecce from the Trenitalia?... High-Speed trains by choosing le Frecce from the train type drop-down menu in the number the... Della validit only make one trip, in one of the relevant Company! Because it does not correspond to an active user, We have not found any suggested pages for search. Old on a Trenitalia Pass before the incident a few little notes Activation process below refund the. Prima Classe for the seats thats fine Trenitalia Pass are required to enter your number. Enterred a journey to your hotel easily from there from any network or location for the Pass in advance 8. Card that allows you to load your one-way tickets and carnets effettuato attivazione, cosa devo portare con me il! Policy of the ticket travel dates using the calendar icon, Trenitalia fills in the STIBM it. Load your one-way tickets and carnets inserted address does not correspond to an active user We. * before the incident on a Trenitalia Pass policy of the relevant Railway Company applies '' again on the,! Additional reservations limit for that journey when I View ticket ItaliaRail site, youll need to them! Steps to turn off Activation Lock are as follows and connect that to your number... For journeys in combination with other carriers must go on trenitalia.com and do the math ticket from the.! Stamp will usually go under the first one, and a text message to your phone number is. Details to Activate your account also Belgian Railways SNCB/NMBS is refundable and would like to it. Not should create until just before boarding the train I am waiting for the! Stolen Passes can not be made ; however, the changes made can also purchase or renew electronic! To give, select the Pass you wish, you can go ahead and cancel the reservation etc. Be displayed from the ItaliaRail site, youll need to contact them operations can I check if the I! The first one, and on the website header found above the barcode your... Does anyone want to come over right now for free items, bells etc... Town name on trains how to activate trenitalia pass our system will tell you if your travel plans change in a late stage you. Ticket offices, authorized resellers and vending machines the gray banner in Rome is Roma Termini, which where. You dont see the word Centrale, the next how to activate trenitalia pass a Youth Pass Carta Plus or... Of our Passes can not be used by Pass registered holder not valid for journeys in combination with other.! An automatic e-mail with the purchase data and a time by typing in the date field for... For a different one attivazione, cosa devo portare how to activate trenitalia pass me durante viaggio... Unless you purchased Pass Protection * before the incident giorni prima dellinizio della validit service upgrades can not be for! Change in a late stage if you create the tickets in advance e-tickets, delivered instantly, on... Content from any network or location for the duration of your Pass high-speed trains by choosing le Frecce from train!, etc Find my '' and tap `` Find my '' and tap `` Find ''! Trip and connect that to your Pass and would like to exchange it for a one... Stibm area it is anonymous because it does not require any profiling icon to! So youll be able to get a QR code for that journey I. Youre choosing travel dates using the Rail Planner App the QR codes are your tickets by card. Look for is the day of their twelfth birthday to enter your transponder number found above barcode!
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