Signed up for optus NBN with 4G backup a week ago, however, have not had 4G backup working since. I.P: 217.39.19.219. The double NAT issue in the past has led to an inability to VPN back into the house so I dont want to go down that path. Search . I have an older one without the 4G. is the SIM locked to the original owners account or is it locked to the modem? Remove that cable and power cycle the modem and see what happens. I was provided this modem (FAST5366TN-A) by Optus free of charge as part of my switch to the NBN, as my old modem (a Netgear DGN2200, also supplied by Optus) was incompatible with fibre connections such as the NBN. The work IT logs show that my laptop is attempting to initiate a connection, but that the reply from the server (handshake?) It could be registering the SIM on first device connection like it does with their VoIP. On the Optus modem it shows 2 bars of signal, sometimes 3. Or is my only option to purchase a dedicated data-only SIM package for this? Disconnect the main WAN (whether phone line or network cable into WAN) and wait a few minutes. You could also try popping the SIM card out while the modem is off, give the gold contacts a wipe clean then reinsert it and power on again. I just plug the media in the USB and watch movies on my Smart TV. I want to continue to use my Synology routers and wifi mesh, not be forced to use the default setting son Optus' router. Since then the NBN has failed us multiple times, and we've had to use or mobiles as 4g hotspots. Much like what Telstra has been doing for years. On my Hacked DJA0231 it says VoLTE is for emergency calls only , which I presume means 000 calls. Like the 5366-TN (which I have), if you factory reset the 5366-LTE it should get the VoIP details of the Optus NBN connection it is plugged into and not of the person the device was originally sold to. Sometimes you want to allow network access to a specific application in order to play a game, connect a device, or use an app. Dead, nada, nothing, even the 'Walking Dead' had more Life in them compared to this Optus FTTN disaster : (. Old Software: SG4Y1L002039 GUI Version: 4.103.1New Software: SG4Y1L003031 GUI Version: 4.124.2. It's working well again for me now that i've changed my router, which further reinforces where the problem actually is. It's only useful for internal networks: the limiting factor is Internet speed and our superb MTM rather restricts that. Search for PPPoE connection details. Not sure what wan bypass is? but I don't want to assume the newer one has carried that feature over. Anyone else having similar problems since the fw update should log a case with them, & refer to parent case # 23716493, They confirmed that "after the firmware upgrade many customers are facing the issue". Waited about 10 mins, nothing happened, no 4G kicking in. From then on, the communication systems business was known as Sagem Communication, while the mobile phone businesses became Sagem Wireless. P.S. ABB have great support but they can't do much if the NBN infrastructure is bad. The only identifiable change in that time the recent firmware upgrade. The *main* reason for 4G backup is to be able to get back into the house when NBN goes down, since we don't carry keys around everywhere any longer. I guess that idea is down the drain, unless there is a way to unlock it. So i brought the optus 5366 lte modem and tested it with Telstra sim card, can confirmed not working. Because we have mobile numbers with Optus, they gave us free data on mobile, so we weren't 'out of pocket' for that cost. Sagemcom is one of the leading European companies in the market for communication terminals. Spent most of an entire day on the phone being transferred to different areas for support from Optus. Have tried using a number of usb sticks with a Type C Male to USB 3.0 A Female Converter USB-C Data OTG Adapter with no success. lol actually no, first thing I turned off was 4G and Wifi as everything is wired in my place. Because VoLTE wouldn't work if someone had a smart modem in an area without 4G coverage. Reading off their installed SIM card on the LTE modem was the only way to get them to register your existence, within their service (go figure). Heres a checklist of what to do to speed your wireless connection up before you call your internet provider. I could get a 4G data SIM for $15/month with unlimited data, albeit at slow speeds once past a certain limit. You use the old device in WAN bypass. I also can't access network drives ans devices (really odd).. any clues? Is it possible to clear the log? Takes the pressure off & gives them the time to figure out what's going on & provide a new update in due course. Speed Test: 9.65 downloading. OK. so even though its pretty locked down it is still useful, it would be nice if I could configure the VOIP on it though. The other option is to use L2TP as mentioned in a previous post, remembering you may need to also make a tweak to the registry in Windows 10 (if you are using Windows 10). It just seems a bit odd to me that it occurs at all. To help improve your experience, this includes the info . Do you know how those 30 days are calculated? Optus has only one shareholder.. Singtel. The first thing you need to do is to connect to SAGEMCOM F@ST 5366. The Optus modems are all in one for various access methods, so that's just the modem trying to figure out which internet connection ( WAN/xDSL ) and connection method it should be using. Further details in the disclaimer. Can anyone confirm it will work wither other 4g provider? Done it on the 12/06, with my paper clip ; ). Not that exact issue but after receiving my modem it was 5 weeks until NBN was connected and the modem ran on 4G quite happily all that time. 2. Modem detects the sim but never makes a connection. Not AFAIK. 3. I went on to their chat service and after speaking to four different people it's clear that there is no way they will unlock the device for 4G unless it's part of your original contract. Has there been another new update supplied yet by Optus? I don't need WiFi, routing or VoIP. I been having issues with that made and drop outs recently. Citrix still works. I got this last year as I switched from Vodafone to Optus. I assume you are testing the ports with a 3rd party service like ShiedsUp? I would rather get the cheapest plan, plug it into existing set up and have it seem like nothing changed but a lower bill. 'm not sure how to read the tone of your question, so i don't know whether its out of legitimate interest, or you think i'm just bagging Optus, sorry probably came across the wrong way. Has anyone had experience using a second Ultra Wi-Fi Modem as an AP/Extender off the main Ultra Wi-Fi modem? I'd imagine the latency would be sub millisecond, so I doubt it would be noticeable at all. This might be a bit late now, but if you are an Optus customer on an older modem with no 4g-backup, give Optus a call to see if they can 'upgrade' your plan and include the modem for free (as long as you stay signed up for 36 months). Yes just plug in the WAN connection and you should be good to go. Anyhow, I left it and eventually it stabilised and sms came through that it should be all activated. Nope. Utilised other old modems that we had to keep the offices running. https://i.postimg.cc/28KQ9Y2x/John-2020-08-14-at-08-36-37.jpg. any update? You're stuck with the standard settings, just dimming of the led lights and putting in some port forwarding is about all you could do on it. Everyone should test it as soon as they get it, but unfortunately many (most?) +(33) 1 57 61 10 00, Copyright 2008-2022 SAGEMCOM All Rights Reserved. They deem it as to old for repair and told me to sign up to a new plan to receive a new Sagemcom f@st 5366 tn with 4G Backup which I politely refused. I procured one of these devices cheap on FB Marketplace to replace the black 5366TN as I think the 4G backup would sometimes be useful. If you unplug your Optus modem from the NTD, do you still get internet from both the NTD and 4G backup? All information is without guarantee. Maybe just need to be patient.. :-). That feature was added in version SG4Y1T000085. email still works (doesnt need a vpn to communicate), but getting a generic error msg when I try to connect via vpn, and occasionally (not every time) a message suggesting a common cause is that an internet device is not configured to allow generic routing encasulation (GRE) protocol packets. Everybody has been in the situation that he would have needed the instruction manual for a setting on the TV set or the set-top box. Would this set-up work with this modem? Anyone else has tried to unlock the 4g module on 5366? Their initial solution was to try and get me to contact them every month for the next 6 months to get that months incorrect charge removed. Considering the amount of people WFH for the past year now im kinda heading towards the issue is on your companies VPNs rather than on optus, on your companies VPNs rather than on optus. I'm currently using just WAN1 on my non-Optus HFC NBN and I have a USB-C to Ethernet for WAN2 and I tether my phone when there are rare outages. If you dont contact us, Optus may suspend the 4G backup service until the fixed connection is online. is the SIM locked to the original owners account. The first thing you need to is to open SAGEMCOM F@ST 5366 admin page. One problem, was that the VoIP phone port failed when DSL went down. Currently no need for any parental controls, so that will wait until a future requirement arises. Does Netflix keep lagging? But you shall still receive their Bill, regardless ; ). I dont think would work with a double NAT situation. Just out of curiosity here, saw the Modem flash, so automatically I presume that new firmware has been updated to SG4Y1L003053. There's a thread on it here and it's very frustratinghttps://yescrowd.optus.com.au/t5/NBN/DNS-Hijacking-F-ST-5366/m-p/637456#M24751. Unfortunately a lot of what i need to do involves tools that are not available via citrix, so it's only a partial workaround. You should check that 4G actually works now before you have to rely on it in an outage because in the past Optus have sent SIM cards for the unit that have either not been activated or were not compatable with the device and required new SIMs to be issued. Before that, my new 5366 was working like a dial up, crippled version. It not just Optus, as Vodafone does this as well when I had vodafone NBN with their 4G Backup sim, I put into Telstra Smart Modem, doesnt accept it so pretty much sim card are tied to their own hardware or some shit. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Not sure what fixed itFurther update.. spoke too soon, they started again just before midnight.. no ideas about this, just seems silly to fill up the log with lots of meaningless, unctrolled, irrelevant records though.. hopefully its a FIFO log Has anyone on the Optus 5366LTE had an issue that devices connected on WiFi work fine but the same device on ethernet connection won't connect to sites and gives a No Internet Access / Unidentified Network message depending where you look ? I've seen similar situations with people that don't turn off mobile data when they get home and end up burning though tons of gigs because they didn't realise that their wifi was down, so I can easily see how much worse it would be when that mobile data is through a router. Possibly not worth muddying the waters & confusing things at this stage by also posting to yescrowd. If I want any SIM to work, you need to re-register it again with Optus. Thanks @purple-ant, did you get it unlocked by calling optus support? Enter Username or ID or Login, and Password given to you by your Internet Service Provider. It's more difficult for the end user to do this on the WAN interface of the Optus router. Have now reached out to them via Twitter as that seems to be the only way to get action. Pretty happy with the performance (110/24 on HFC) so far, but it is early days on the NBN connection. I'd be happy If I could at least put it in bridge mode and let my R7000 do the routing and handle my VPN connection into my home LAN when I'm out. Make staying at home more enjoyable with these products and tips. From all reports you have to be connected to the Optus network to get the updates. 4G backup won't work on a bridged device. I already know the 4G backup works though! SAGEM was a French company specialised in defence electronics, consumer electronics and communication systems. 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