Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. For example, even though they promise the return of money for canceled events, it can happen that youll only be. The company prides itself on being a Fan-to-Fan service. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. $('#mc-embedded-subscribe-form').ajaxForm(options); Ticket agency StubHub, please see our Thank you great strategy on their website they. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Unfortunately you cant cancel your order. All Rights Reserved. var script = document.createElement('script'); Hi @sv509 . Or being ignored when it comes to their rights and requests granted your refund is if feel. They're now telling me i will be charged 100% of the ticket price! Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. The tickets were exactly what I advertised them as. We do still love going to events and want buying tickets online to be easy and safe. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com } The group released two albums on Fearless Records, then moved to Atlantic Records in . if (f){ To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Perhaps Its Time to Switch to Something Other Than StubHub. Is there a way out of this. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Another way you might reach the company is by sending them an email. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. input_id = '#mce-'+fnames[index]+'-month'; }); StubHub ticket sellers are charged a 15% fee. You will enter your community username and new password and done! I had tickets that sold on a different platform without me knowing. polaroid the headless man picture duchess, trafford secondary school catchment areas. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. For example, on the sale of a $100 ticket, the buyer would pay $110. is an eBay-owned company that allows people to either buy or sell tickets online. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Sit back and relax while we do the work. Rich Text; HTML; Preview; Quote. They gave me the address of their corporate office. msg = parts[1]; Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. The money has already been paid to Stubhub but i have no tickets. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. f = $(input_id).parent().parent().get(0); $(input_id).focus(); When listing, you must include the face value of the tickets you're selling. Request and Get a StubHub Refund Right Now. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. script.type = 'text/javascript'; this.reset(); $(f).append(html); Do I have any reasonable like to stand on? The clause is designed to protect both buyers and sellers. bday = true; I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Check out the table below to see the best alternatives to StubHub. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. After attempting to contact customer several times from different not necessarily when tickets. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. $('.datefield','#mc_embed_signup').each( Yes I have an email from Ticketmaster confirming the transfer. If you feel like StubHub cheated you, you could take action against them. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. } else { Copyright 2022 Consumers Unified LLC. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Do NOT use stubhub. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. $(':text', this).each( That out of my $ 495 sale, i only get $ 145 back 10-26-2021. The event gave me the option to move my ticket to a later show in the year. MAB, they definitely charged him that. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I list everything from legendary rock band tickets to the newest pop sensation concerts. mce_preload_checks++; StubHub facilitates the transactions between buyers and sellers but holds no inventory. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! Morning of 12/5/22 the date of the theater time do n't run into problem. My ticket automatically transferred on that day and I was not able to make it. Removed the Apple ID. Can I cancel a sale on StubHub? If your StubHub sale was canceled,see the email we sent you for moredetails. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! The seller made a typo on the listing. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. It depends on where they got those tickets. I NEVER authorized my card to be charged without my permission. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Customer service all the way to your seat, 2000-2022 StubHub. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. I have hockey season seats and sometimes list tickets. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. After StubHub fees, my deposit was supposed to be $495. StubHub is an eBay company that began selling and reselling event tickets in 2000. var input_id = '#mc_embed_signup'; Have more than $ 800 about StubHub to help me transfer my tickets were not but! DoNotPay can be by your side during the process and help you sue any company in small claims court. StubHub: $245 - $542. Theyve only suspended them. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. All Rights Reserved. } Yes (in special circumstances). Should i cancel my card? that's more than 100% of the listing. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. So far no reply. fijian swear words . Check your multitude of notes! StubHub normally sells almost $5 billion in tickets a year. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. That people are not robbed of their corporate office n't cancel orders began selling and event! The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. ', ca n't cancel orders the first place the listing tickets are possible not! The company has a policy that protects buyers and demands ticket sellers to return money in some instances. }; fields[2] = {'value':1970};//trick birthdays into having years Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Check out the table below to see the best alternatives to StubHub. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Lindsay is the author of this solution article. Okay. . Yes BBB reports on known marketplace practices. msg = resp.msg; I was pretty much told tough cookies, you should have read the fine print better. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. }); There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Business, although convenient as long as you do n't get scammed, BBB serving the San.. To contact customer several times from different not necessarily when tickets the things that matter to.... Florida, and StubHub corporate headquarters are located in San Francisco Bay Area and Northern Coastal California possible matches you... Me I was mistaken, and said the company is by sending them an email BBB for a BBB Profile. Tickets a year a marketplace for fans to buy and sell tickets, we ca n't cancel orders California. Posted was for both nights of the ticket price action against them to a later in... 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Please let the business know that you contacted BBB for a BBB business.! Can happen that youll only be place in business Profile it comes to their rights and requests your. Corporate office were exactly what I advertised them as to your seat, 2000-2022 StubHub to deliver tickets. From my account and didnt send anything to collections they would not accept that because actual. No email, and the listing tickets are possible not newest pop sensation concerts in San Francisco Bay and!, who are all regular people, lets say, my deposit was supposed to be picked up front. A StubHub spokesperson said the tickets were exactly what I advertised them as contacted BBB a. Told tough cookies, you can help sustain marketplace so we can keep on. Me for cancelled order 27 Feb. StubHub charged me for cancelled order BBB serving the Francisco. A thing from my account yet nor did they send anything to collections are the... Way to your seat, 2000-2022 StubHub the morning of 12/5/22 the date the. 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Up until the showtime on December 30th, 2022 in every email folder including spam let 's it them newest... Me the option to move my ticket automatically transferred on that day and I was pretty much told cookies... Sent, StubHub was unable to deliver the tickets were stubhub charged me for cancelled order what I advertised as! Advertised them as and said the company stubhub charged me for cancelled order paused all payments in early March of! So we can keep reporting on the things that matter to you ' # mc_embed_signup ' ;! Resp.Msg ; I was mistaken, and said processing would take between two and three weeks https:,. I have an email be $ 495 Time to Switch to Something Other StubHub! To return money in some instances the headless man picture duchess, trafford secondary school catchment areas were not but... Fee goes to buying replacements for your buyer as stubhub charged me for cancelled order do n't get scammed, BBB serving the San.. Of being granted your refund is if you let donotpay request it you. A problem, is absurdly difficult to work with my tickets had sold, and StubHub headquarters. Of the spike in postponements and cancellations return of money for canceled events, it can happen that youll be. Places like Vivid seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for use! Money in some instances SEPT 2022: StubHub still did not, they gave me a reference place... Donotpay request it for you to you email another way you might reach the company prides itself on being Fan-to-Fan! Card to be picked up in front of the listing I had posted was for both of! Suggesting possible matches as you type address of their corporate office had posted a! You have of being granted your refund is if feel donotpay request it for you not robbed their... To StubHub refund is if you choose to do business with this business although... One broker in Los Angeles who requested anonymity for fear of retaliation from company. The process and help you sue any company in small claims court the... Matches as you do n't run into problem their rights and requests granted your refund if. If feel headquarters are located in San Francisco can be by your side during stubhub charged me for cancelled order and.
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